□ The Tax Programme, OECD Korea Policy Centre hosted the 8th OECD-ASEAN    International Tax Seminar on “Taxpayer Service” for six days from April 23 (Monday) to    April 28 (Saturday) in Prima Hotel, Seoul.

□ This course on Taxpayer Service aimed to provide a broad overview of principles and    practices of Taxpayer Service of Tax Administration in OECD countries. The seminar    was carried out with a combination of lectures and case studies covering topics of goals,    implementation measures and effectiveness of taxpayer services. Experts from OECD    member countries (Netherlands and Sweden) and non member country (Singapore)    participated as lecturers and 23 tax officials from 11 non-OECD economies in the Asia-    Pacific region including three Korean tax officials from the NTS participated in the    seminar.

Main Contents

□ The main topics which were discussed during the seminar are as follows:

ㅇ General Introduction on Tax Administration and Taxpayer Service

ㅇ Organization and Management of Tax Administration and Taxpayer Service

ㅇ Protection of Taxpayer Rights and Service Delivery Standards

ㅇ Developing Strategies to Influence Taxpayer Behavior

ㅇ Developments in E-services for Taxpayer Declarations and Payments

ㅇ Case Study Presentations (Netherlands, Sweden and Others)

Mr. Singh Neeraj

Additional Commissioner,

MOF, India

I got a thorough insight into the systems in place to provide top class services to tax payers all over through the 8th OECD-ASEAN Seminar on Taxpayer Service. Also it was a good exposure to failures in implementation of the systems. Overall I gained a holistic input on tax payers services in particular and administration in general.

I felt very good and the way your team had structured it that it became truly memorable. Could not have done better than what you people did. Truly top class and thoughtful.

Needless to say that the director, and all staff of the KTC deserve a lot of appreciation for meticulous planning and its execution. My special mention for the sincerity shown by Eric and Kim as well who joined for this seminar.

Meeting with Secretary General of the OECD

□ OECD Secretary General Angel Gurria participated in an opening ceremony of a new

    office building of the OECD Korea Policy Centre while visiting Seoul for the release of the

    2012 OECD Economic Survey of Korea and had a meeting with ASEAN tax officials for

    about 30 minutes.

   ㅇ Mr. Angel Gurria, Secretary General of the OECD explained about OECD’s vision in terms of

       strengthening cooperative relations with countries in the Asia-Pacific region and promised that the

       OECD will continuously push the Outreach Programs toward the countries in the region.